Privacy Policy

Last Updated: June 5, 2025

1. Introduction

IQBiz ("we," "our," or "us"), a service provided by SV Konsult SRL, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our automation solutions.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Account credentials and authentication information
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

2.2 Usage Information

We automatically collect certain information about your use of our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Log files and analytics data
• Cookies and similar tracking technologies

2.3 Third-Party Integration Data

When you use our automation services that integrate with third-party platforms (n8n, Make, Zapier, etc.), we may access:

• Data from your connected applications and services
• API keys and authentication tokens (encrypted and securely stored)
• Workflow configuration and automation settings
• Data processed through automation workflows (as necessary for service delivery)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide, maintain, and improve our automation services
• Process transactions and manage your account
• Configure and maintain automation workflows
• Provide customer support and technical assistance

3.2 Communication

• Respond to your inquiries and requests
• Send important service updates and notifications
• Provide marketing communications (with your consent)
• Conduct surveys and gather feedback

3.3 Business Operations

• Analyze usage patterns to improve our services
• Detect and prevent fraud or security threats
• Comply with legal obligations and regulatory requirements
• Protect our rights and interests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing
• Analytics and monitoring
• Customer support tools

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request.

4.4 Protection of Rights

We may share information to protect our rights, property, or safety, or that of our users or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request access to your personal information and receive a copy in a portable format.

7.2 Correction and Updates

You may request correction of inaccurate or incomplete information.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions.

7.4 Opt-Out

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

7.5 Data Processing Restrictions

You may request restrictions on how we process your information in certain circumstances.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

9. Third-Party Links and Services

Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party services you use.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications for service users

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Regulatory Information

14.1 GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our lawful basis for processing includes:

• Consent for marketing communications
• Contract performance for service delivery
• Legitimate interests for business operations
• Legal obligations for compliance requirements

14.2 CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have additional rights under CCPA, including the right to know what personal information we collect and how it's used.

14.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate, including but not limited to Canada's PIPEDA, Australia's Privacy Act, and other regional privacy regulations.

15. OAuth and API Integration

When using our services that integrate with third-party platforms through OAuth or API connections:

• We only request the minimum permissions necessary for functionality
• We securely store and encrypt authentication tokens
• We do not access data beyond what is necessary for your automation workflows
• You can revoke access permissions at any time through the respective platform's settings
• We regularly audit and update our integration security measures

This Privacy Policy serves as our commitment to protecting your privacy in compliance with OAuth application verification requirements and industry best practices.